SAN DIEGO, Calif. — AutocheX, Mitchell International’s customer experience management service, recognized collision repair facilities from throughout the U.S. and Canada at the ninth annual Premier Achiever Awards ceremony held at the Mandalay Bay Convention Center in Las Vegas in conjunction with NACE. The Premier Achiever Award recognizes top-performing shops that use the AutocheX service to measure customer satisfaction. A new "Star Award" introduced this year honors shops that have demonstrated consistent excellence in customer satisfaction over a six-year period. 
The Premier Achiever Award honors collision repair facilities that demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction scores. The class of 2010 Premier Achievers includes top-performing collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represents 37 states across the U.S., as well as British Columbia, Canada. In an industry of nearly 50,000 shops in North America, qualifying as one of the nearly 500 Premier Achiever Award recipients places the collision shop winners in exclusive company. Since Mitchell launched the award program in 2002, AutocheX has presented more than 2,700 Premier Achiever Awards to industry-leading collision repair facilities.
This year, AutocheX introduced the new Star Award to recognize consistent excellence in customer satisfaction performance. Mitchell presented the Star Award to collision repair facilities that have won the Premier Achiever Award for six consecutive years, 2005 through 2010. Only nine shops – out of nearly 500 Premier Achiever Award winners – qualified to win the award in 2010.
"Satisfying customers consistently is a critical factor in building customer loyalty and driving long-term success. It’s very appropriate to recognize these facilities that have set the bar extremely high for consistent performance over time. We congratulate these Star Award winners on their exceptional accomplishment," said Bertellotti.
The nine 2010 Star Award winners are:
• Baker Body & Glass (Concord, N.C.)
• Collex Collision of Flourtown (Flourtown, Pa.)
• Darrell’s Paint & Body, Inc. (Vero Beach, Fla.)
• Dependable Auto Body (Staton Island, N.Y.)
• Kniesel’s Collision Center of Citrus Heights (Citrus Heights, Calif.)
• Larkfield Body and Paint (Santa Rosa, Calif.)
• McDermott’s Body Shop Ltd. (Vancouver, Canada)
• Phil’s Body Works (Hewlett, N.Y.)
• Rockland County Auto Body (Haverstraw, N.Y.)
Mitchell’s AutocheX team and insurance company representatives honored Premier Achiever Award winners with well-deserved recognition at the ceremony. On hand to present the award to facilities participating in their respective repair programs were:
• Tracy Tramm, Claim Service Manager, Good Hands Repair Network-Allstate Insurance
• Rick Lewis, Unit Manager, Immediate Repair Program-Automobile Club Enterprises
• Bob McMahon, Assistant Vice President, Auto Physical Damage Claims-The Auto Club Group
• Clifton Meaders, Vendor Management Supervisor – California State Automobile Association
• Yolanda Banda, Vendor Management Supervisor – California State Automobile Association
• Odom Wu, Director, Strategic Initiatives PMO & VMO – Farmers Insurance
• Chris Fairbridge, Manager, Material Damage Services, Business Support-Insurance Corporation of British Columbia
• Robert Knott, Blue Ribbon Direct Repair Director, Material Damage-Nationwide Insurance
• Bob Benjamin, Vice President of Operations-Sterling Autobody Centers
• Peter Raubenheimer, Executive Director, Auto Claims-USAA
For a list of the 2010 AutocheX Premier Achiever Award winners who attended the award ceremony at NACE, visit www.AutocheX.com.
